{"xsrfToken":"79f4deb0f05a46cfec8eb87248f340ec8be9bf8d_lout","branding":{"id":"7","key":"svc","name":"Customer Service Requests","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2d8bd1c6-7f3d-4139-a7e6-d9e906dc878d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzFiMDlmZS0yNjMyLTRhNDQtYjk2NC0yZjdlOGMzYjZkOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkOGJkMWM2LTdmM2QtNDEzOS1hN2U2LWQ5ZTkwNmRjODc4ZCI6WyJyZWFkIl19LCJleHAiOjE3NDE4ODU5OTMsIm5iZiI6MTc0MTg4NTM5M30._c3X1YpUY0qQgwx1oAR5NnT4vK0r6SUgd-L9MSWCHx4&client=ac1b09fe-2632-4a44-b964-2f7e8c3b6d8a&mode=fit","logoId":"2d8bd1c6-7f3d-4139-a7e6-d9e906dc878d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the HGM Service Center","sharedPortalName":"Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the HGM Service Center","sharedPortalName":"Service Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7d0202","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzFiMDlmZS0yNjMyLTRhNDQtYjk2NC0yZjdlOGMzYjZkOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDE4ODU5OTMsIm5iZiI6MTc0MTg4NTM5M30.7LCiYkbtmjBf5TrLQq6hccqeSQ8NuFcC9yKcUuic3Tk&client=ac1b09fe-2632-4a44-b964-2f7e8c3b6d8a&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"svc","projectId":11852,"serviceDeskId":7,"name":"Customer Service Requests","description":"<p>You can raise a request for customer service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"10217","name":"Request a Return for Refund or Exchange","descriptionHtml":"<p>Please fill out all of the details requested. Do not send your return to us until you have received an approval.</p>","callToAction":"Request a Return for Refund or Exchange","introHtml":"<p>Return Merchandise Authorization (RMA) for a refund.</p>","icon":10314,"iconUrl":"https://hgmelectronics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[8],"key":""},{"id":"10226","name":"Request a Return for Repair, Testing, or Upgrade","descriptionHtml":"<p>Please fill out all of the details requested. Do not send your product to us until you have received an approval.</p>","callToAction":"Request a Return for Repair, Testing, or Upgrade","introHtml":"<p>Return Merchandise Authorization (RMA) for repair, testing or upgrade.</p>","icon":10304,"iconUrl":"https://hgmelectronics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[10217,10226,10245,10246]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SVC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzFiMDlmZS0yNjMyLTRhNDQtYjk2NC0yZjdlOGMzYjZkOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4ODY1OTMsIm5iZiI6MTc0MTg4NTM5M30.ZhAEQaduoy1bRgt2QTBAAE1Ia6_HWnnaozJ5fEqrcJ8","targetCollection":"upload-project-11852","endpointUrl":"https://api.media.atlassian.com","clientId":"ac1b09fe-2632-4a44-b964-2f7e8c3b6d8a","tokenDurationInMins":20}},"reqCreate":{"id":10226,"projectId":11852,"form":{"name":"Request a Return for Repair, Testing, or Upgrade","descriptionHtml":"<p>Please fill out all of the details requested. Do not send your product to us until you have received an approval.</p>","callToAction":"Request a Return for Repair, Testing, or Upgrade","intro":"<p>Return Merchandise Authorization (RMA) for repair, testing or upgrade.</p>","instructions":"<p>Please fill out all of the details requested. Do not send your product to us until you have received an approval.</p>","icon":10304,"iconUrl":"https://hgmelectronics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/10226","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/10226","calendarParams":{"firstDay":0,"date":"2025-03-13T10:03:14-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzFiMDlmZS0yNjMyLTRhNDQtYjk2NC0yZjdlOGMzYjZkOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4ODY1OTQsIm5iZiI6MTc0MTg4NTM5NH0.SZXt_d2v8CdGV6auZO1BnD85M5E2x4vmyymoT2BhvjY","targetCollection":"upload-project-11852","endpointUrl":"https://api.media.atlassian.com","clientId":"ac1b09fe-2632-4a44-b964-2f7e8c3b6d8a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-08-13T01:02:37.604526307Z","publish":{"jira":{"issueRequestTypeIds":[10226],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10226],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Request a Return For Repair, Testing, or Upgrade","submit":{"lock":false,"pdf":true},"templateFormUuid":"16094088-9afe-4e81-a290-e655a9f3aa17"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"684c0992-7d05-4869-b273-d92f663d90e8"},"content":[{"type":"text","text":"Please fill out the form below to initiate your return for repair, testing, or upgrade."},{"type":"hardBreak"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"cedfa3f3-8d34-428b-b462-3f22f288856e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"935f3636-c3b1-4769-9e58-d10dbaedd1d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"0bbe7bda-1a86-49a6-9d8f-86442a0c99bd"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"bf4f86dd-888a-43c5-8cd7-e458349c56a4"},"content":[{"type":"text","text":"Your Contact Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"7a9865f8-532d-4377-bdfb-209b66cb6423"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"2aaab829-c13b-46f8-b061-5780d42e20a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"c38747cc-1de8-4f20-ab0d-484190d8231a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"dfb76646-7195-4940-827e-f22e97e1547b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"4e3b08e2-eda8-4737-af5d-c13f4f388e6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"dd09d4be-1583-4591-9019-87c820350111"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"3d7304fb-9982-4084-8ec0-1c9714be8083"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"d107060f-842e-4baa-9117-5b1f572122a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"d3697d2c-6476-4eed-8b3a-01c8f79c27fd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"a24e2c59-9d9c-429c-bf3f-98e4ad220c18"}}]}],"conditions":{},"sections":{"1":{"name":"Your Contact Information","conditions":[]}},"questions":{"12":{"type":"tl","label":"Town / City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"33":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"tl","label":"Product Being Returned for Repair, Testing, or Upgrade","description":"List the items being returned, including serial numbers if available.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"13":{"type":"tl","label":"Company","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"tl","label":"ZIP / Postal Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"tl","label":"Address 2","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"tl","label":"First and Last Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"rt","label":"Reasons for the Return","description":"Describe the reasons for the return. You may attach photos or other documents.","validation":{"rq":true},"questionKey":""},"18":{"type":"tl","label":"Telephone Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"tl","label":"State / Province / Region","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Address 3","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"tl","label":"Country","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":"USA"},"questionKey":""},"14":{"type":"tl","label":"Address 1","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"16094088-9afe-4e81-a290-e655a9f3aa17"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-08-13T01:02:37.604526307Z","publish":{"jira":{"issueRequestTypeIds":[10226],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10226],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Request a Return For Repair, Testing, or Upgrade","submit":{"lock":false,"pdf":true},"templateFormUuid":"16094088-9afe-4e81-a290-e655a9f3aa17"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"684c0992-7d05-4869-b273-d92f663d90e8"},"content":[{"type":"text","text":"Please fill out the form below to initiate your return for repair, testing, or upgrade."},{"type":"hardBreak"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"cedfa3f3-8d34-428b-b462-3f22f288856e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"935f3636-c3b1-4769-9e58-d10dbaedd1d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"0bbe7bda-1a86-49a6-9d8f-86442a0c99bd"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"bf4f86dd-888a-43c5-8cd7-e458349c56a4"},"content":[{"type":"text","text":"Your Contact Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"7a9865f8-532d-4377-bdfb-209b66cb6423"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"2aaab829-c13b-46f8-b061-5780d42e20a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"c38747cc-1de8-4f20-ab0d-484190d8231a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"dfb76646-7195-4940-827e-f22e97e1547b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"4e3b08e2-eda8-4737-af5d-c13f4f388e6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"dd09d4be-1583-4591-9019-87c820350111"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"3d7304fb-9982-4084-8ec0-1c9714be8083"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"d107060f-842e-4baa-9117-5b1f572122a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"d3697d2c-6476-4eed-8b3a-01c8f79c27fd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"a24e2c59-9d9c-429c-bf3f-98e4ad220c18"}}]}],"conditions":{},"sections":{"1":{"name":"Your Contact Information","conditions":[]}},"questions":{"12":{"type":"tl","label":"Town / City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"33":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"tl","label":"Product Being Returned for Repair, Testing, or Upgrade","description":"List the items being returned, including serial numbers if available.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"13":{"type":"tl","label":"Company","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"tl","label":"ZIP / Postal Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"tl","label":"Address 2","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"tl","label":"First and Last Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"rt","label":"Reasons for the Return","description":"Describe the reasons for the return. You may attach photos or other documents.","validation":{"rq":true},"questionKey":""},"18":{"type":"tl","label":"Telephone Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"tl","label":"State / Province / Region","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Address 3","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"tl","label":"Country","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":"USA"},"questionKey":""},"14":{"type":"tl","label":"Address 1","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"16094088-9afe-4e81-a290-e655a9f3aa17"},"linkedJiraFields":["summary"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}